Seguimiento

Where is
my order?

Enter the tracking number we emailed you when your order shipped and see where it is.

Can't find the email? Check your spam or promotions folder. If you haven't received a number yet, your order is still being packed.

Questions? Message us from the contact page with your order number.

  1. 1. We confirm your order

    Right after you buy, you get an email with your order summary. Keep it: your order number is there.

  2. 2. We pack it

    We pack your Kneadia and hand it to the carrier. It usually takes 1–3 business days.

  3. 3. It ships

    We email you your tracking number. It can take a couple of days to show movement: that is normal.

  4. 4. It arrives

    Delivery takes 6–12 business days to the US and 8–20 to the rest of the world. If anything goes wrong, message us and we will fix it.

Shipping questions

Frequently asked
questions

If your question isn't here, message us and we'll reply as soon as possible.

Contact us
When do I get my tracking number?

When your order ships, usually 1–3 business days after you buy. It arrives by email.

My tracking number shows nothing. Is that normal?

Yes. For the first days it may show as “not found” or without updates until the carrier scans it. Check again in 2–3 days.

My tracking hasn't updated in days

Some legs of the trip don't update tracking. If there are no changes for more than 10 business days, message us and we'll look into it.

It says delivered but I don't have it

Check with neighbors, your mailbox and around your door. If it doesn't show up within 48 hours, message us with your order number and we'll open a claim with the carrier.

Can I change my shipping address?

Only if the order hasn't shipped yet. Message us as soon as possible with your order number and the correct address.